1.1. By placing your order, you (hereinafter: Buyer) become a customer of WebOne s.r.o. (hereinafter: WO) so let us ask you to carefully read the information below before finalizing your order.
getpelay.com1.2. If you purchase an item in WO’s Webshop / getpelay.com / (hereinafter Webshop), the seller of these products is WO in each case.
1.3. WO official data: WebOne s. r. o., with its registered office at Pankúchova 5, 841 04 Bratislava 5, Slovakia, ID. no.: 47 425 521, registered in the Commercial Register in Bratislava I, department s.r.o., no.: 92612/B.
1.4 The Webshop shall fulfill the purchase requests of all persons with a capacity to act, provided that they accept the Terms and Conditions and consider them binding.
1.5 Although WO carefully monitors product prices in the Webshop, WO reserves the right to modify any wrong price indicated due to an obvious mistake, calculation, editorial and technical error as well as to change prices if such changes are justified by a modification of the pertinent legal regulations. WO cannot assume liability for obviously wrong prices indicated due to a potential technical problem related to the operation of the Webshop. WO reserves the right to seize the trade of certain products due to quality or other problems.
- Registered head office: Slovakia
- Company registration number: 47 425 521
- E-mail address: firstname.lastname@example.org
2.1 Placing an order in the Webshop does not require registration, the data necessary for payment/delivery need to be provided at the end of the purchasing process.
3.1 Buyers may only place orders in the Webshop electronically. WO cannot accept orders placed via phone, fax, e-mail or mail. WO shall also inform Buyers regarding the orders electronically.
3.2 Buyers can access the features of the items to be purchased in the product description located next to the picture of the given product.
3.3 The price of the products is indicated next to the selected product. If you have further questions regarding the products, please contact our customer service for details.
3.4 Buyers can collect the selected product(s) by clicking on the Cart button. The content of the Cart can only be modified and/or deleted before the order is placed. The delivery fee is automatically added to the content of the Cart according to the chosen way of delivery.
3.5 The content of the Cart shall be finalized and thus the placement of the order shall be done by clicking on the Order button. The order thus created shall be considered as an online contract created but not signed, and its content shall be archived and be accessible, retrievable posteriorly.
3.6 WO shall send a confirmation e-mail to Buyer regarding the receipt of the order. In lack of stock, WO may not be able to fulfill the order. In such cases, WO shall inform the Buyer.
3.7 WO cannot assume liability for technical issues of the Webshop (regarding the size, stock or the price of the items).
3.8 The language of the contract is English.
3.9 The services helping to identify and solve potential problems due to online data processing, and the services helping to accomplish the contract before the purchase are part of the webshop software.
3.10 The contract made online through the Webshop shall only be valid, when it is accessible for the other party (WO) as well.
4.1 Shopping in our Webshop is secure through payment by PayPal account. After ordering the selected products we direct you to the website of the PayPal where you can pay via your account through an encrypted transaction that is currently considered the safe. The customer only has to click on the button „Proceed to PayPal“ where he can execute the payment.
5.1 Products ordered in the Webshop shall be delivered to the customer by the Post Service Provider. Further information about costs can be found at the „Shipping“ section.
5.2 If the order contains multiple items, the items may be delivered in multiple phases. In such cases, WO shall only bill the delivery cost once.
6. Receipt of the ordered products, replacement of articles
6.1 Products are delivered personally, to the address given, between 9.00 and 17.00 on working days. If the parcel is not taken over, the courier leaves a note about it, then makes another attempt to deliver the parcel at another time. We always forward all information about the conditions of delivery and other circumstances indicated by customer in the comments section, but we cannot verify whether the courier considers them.
6.2 If the second delivery attempt fails as well, and it is due to customer’s fault, the costs of the next delivery shall be borne by customer.
6.3 In case of complete delivery, Buyer shall sign the acknowledgement of receipt. Subsequent to that, we cannot accept any complaints regarding incomplete delivery.
7. Right to withdraw from the purchase
7.1 Within 14 days after the ordered products are received, consumers have the right to withdraw their intention to purchase. (The date of receipt is the date of taking the product over from the courier. This can be proven by the receipt received from the courier.) Buyers shall inform the customer service about such intentions in writing (via e-mail) and shall send the delivered product back to WO’s address along with the document below. In such cases, WO shall reimburse the amount paid for the product to the account number indicated on the document, within 14 days after withdrawal or the return of the product at the latest. Reimbursement does not include delivery costs, and the costs of returning the ordered product shall also be borne by the consumer.
7.2 Further information on consumer’s right to withdrawal from the contract and guarantee for faulty goods can be find in getpelay.com/return-policy.
8. Secure use of the Webshop
8.1 Shopping in the web shop means that customer knows and accepts the opportunities and restrictions of the Internet with special regard to technical performance and arising errors. Customer shall have full liability for any orders or other transactions during which his data were used. Considering the above, we ask you to make sure that your data are controlled properly.
8.2 WO shall not be liable for any of the errors detailed in the paragraphs below:
- Internet network operation error hindering the seamless operation of the WO shop, or shopping in the Webshop,
- Any error in any transmission device in the communication lines,
- Loss of any letters – regardless whether they were received in paper or electronic format – and especially the loss of any data,
- Improper operation of any software, § the consequences of any programme malfunction, abnormal event, or technical error.
8.3 WO shall not be made liable for any force majeure cases, or any events beyond its control.
8.4 WO may freely and at any time modify the conditions and rules of purchase as well as the offers and special offers of the Webshop. Modifications shall become valid as of the date of their announcement in the Webshop, therefore they may not impact orders placed before such date. Regarding the implementation of such modifications, WO has no sales or any further explanation liabilities other than the above. Any participants who disagree with the modification of the rules must abandon purchase.
8.5 WO can freely report to the police any person committing or attempting to commit a fraud in the online shop.
8.6 WO shall not be made liable for any fraud committed by any third party at the expense of any participant. If a participant breaches the regulations in any form, WO shall annul their registration and purchase, and the Buyer shall not have the right to appeal the decision.
8.7 WO shall not assume any form of liability for erroneous performance arising from wrong data provided during the purchase process.
9. Legal regulations and complaint management
9.1. Consumer complaints are handled in writing at email@example.com
9.2 If Buyers believe that WO failed to handle their complaint properly, they can turn to the regional office of the Slovak Commercial Inspection with its official website at https://www.soi.sk/.
9.3 Concluded purchase contracts are archived by the WO in electronic form and are not accessible to Buyers.
9.4 Should any of these Terms and Conditions be invalid or ineffective for any reason, this shall not invalidate or void the other parts of the Terms and Conditions or Purchase contract.
9.5 The WO may modify these Terms and Conditions. The modified Terms and Conditions are effective on the day of publishing on Webshop. The rights and obligations of the WO and the Buyer arising before the effective date of the new Terms and Conditions are not affected by the change.
9.6 If the contract of sale contains an international (foreign) element, the parties agree that the relationship established by the contract as well as any disputes arising therefrom are governed by the law of the Slovak Republic.
9.7 The WO is authorized to sell the goods under a trade license. The trade license is provided by the relevant Trade Licensing Office within the scope of its competence. Supervision of the area of personal data protection is carried out by the Office for Personal Data Protection. The Supervisory Authority for the Protection of the Buyer as Consumers is the Inspectorate of the Slovak Commercial Inspection for the Bratislava Region, Prievozská 32, P.O.Box 5, 820 07 Bratislava, https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi.
9.8 The parties have agreed that the jurisdiction of the courts of the Slovak Republic is to deal with any disputes between the WO and the Buyer. Any disputes between the WO and the consumer may also be dealt with by an out-of-court approach. In such a case, the consumer may contact an alternative dispute resolution body such as the Slovak Commercial Inspection or other competent legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic. The consumer may lodge a complaint also through the RSO Alternative Dispute Resolution Platform available online at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN. The WO recommends that the buyer first use the e-mail address firstname.lastname@example.org to resolve the situation before admits to the out-of-court settlement of the dispute.
In Bratislava on 1st April 2019